Search Common Questions

To track your order, go to "Order Status" at the top of the page. 

Once there, insert your email address and your order number. Then click submit.

On the next page, you will see the status of your order. 

Once your order has been shipped, we will send a tracking number to your email adress on file. 

NOTE: It may take up to 72 hours (or more) for the tracking information to be generated. If after 5 days you have not received the tracking number by email, please check the "Order Status" at the top of the page.

Go to the item of your choice, select the "Add to Cart" button to add the item to your shopping cart. 

Once you are on the "shopping cart" page, and are satisfied with the items in your shopping cat, click the green "Checkout" button. (This will take you to the "Checkout" page.)

Provide us with your Email and Shipping Information. Then click "Continue to shipping method" (down at the bottom of the page).

Confirm you have the correct Shipping Address .... (Notice the confirmed shipping method that will be used to ship your order to.)

Insert the credit card of your choice (we accept all major Credit Cards and Apple Pay). Then click the "Complete order" button at the bottom.

Once you see the confirmation page, confirming your credit card was successfully charged, we will begin packaging your order so we can ship it to you ASAP!

If your payment for an order has failed, please check it is not due to the following situations:

Card security code failed:
Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient funds:
If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

Exceeded limit:
Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

The 3-D security code failed:
Please make sure that:

1. Your credit card should be authorized by your credit card issuer to make an online payment by activating 3-D Security Code.

2. Your credit card has activated 3-D security code. If you have not activated 3-D Security Code, please contact your card issuer with this issue.

The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is called MasterCard Secure Code.

Verification failed:
If your order has been closed for security reason, your payment will not be deducted by AliExpress. However, some banks would hold this payment in this situation. Usually the bank will reserve the payment for up to 7 business days before releasing back to the card holder. If you have any concern about your payment, please be advised to check with your credit card company for details.

NOTICE: We totally understand your hesitation to provide the required information out of privacy concern. However, with the user significant growth, we will have to take stringent measures to protect the authenticity and safety of our services. These security measures sometimes check some good users. Please do not take it personally.

As the network model, we are unable to communicate with each of our customers face to face. As a result, it is needed that our customers provide the necessary information online, so to proceed this verification.

We believe that you can understand that this check is to ensure that our website is a safe trading market place both for you and your business partners. Rest assured that this security check is strictly confidential, thus your information has not been seen and will not be seen by any third party. However, if you still have any concern, you can hide some information such as the middle digits of your card number.

If you have not yet given us permission to charge your Credit Card, your order has not yet been placed. You can simply close your browser. Your Credit Card will not be charged. 

If you have already provide us with your Credit Card (less than 12 hours ago) please go to the "Contact Us"  page and fill out the form asking us to cancel your order. We will do our very best to cancel your order and refund your charge within 24 hours. (There is no way we can guarantee that we will be able to cancel your order before it ships.)

If it has been longer than 24 hours from the time you placed your order, you must first wait for the order to be delivered to your location. Once delivered, please "Contact Us" and explain your reason for returning the item. Upon acceptance of your request, we will issue you a RMA number (RMA = Return Merchandize Authorization). 

Please write the RMA number on multiple sides of the package so it can easily be spotted by our fulfillment team. Once we have received your item (and confirmed your item(s) to be undamaged and resalable) we will credit your credit card for the price item(s) - minus the shipping charges.

NOTE: ALL Shipping Charges to and from GreatGiftItems.com are NON-REFUNDABLE

To make a refund request for the order(s) you placed, please go to the bottom of the "Contact Us" page and fill out the form. 

Provide us with your reason for requesting a return. We will review your request and upon approval, we will issue you an RMA number to write on all sides of the package. 

NOTE: We are not responsible for paying for shipping charges necessary for you to ship the item(s) back to us. We do not offer a refund (or store credit) to cover the price of shipping to or from your location.

Once we receive your merchandise, with the RMA on the outside of the packaging, we will look your items over and decide if they meet our resalable standards. Upon approval, we will issue you a refund for the price you originally paid for the item(s).

NOTE: We ONLY offer credit or refunds for the price of the item(s). We DO NOT offer credit or refunds for shipping.